Knowledge center
Guides for the onsite team and for residents: how service starts, what can be set out, and who to call.
Printed sheets, welcome letters, and holiday calendars come from the BellWaste team for your community. Ask and we will send the current file.
For residents
Files the team can send
- Resident valet trash information sheet
- Community welcome letter
- Holiday collection schedule
- Bulk item removal guidelines
- Service policies
- Container placement guide
Coming up
- BellWaste website launch
- Observation portal
- Resident app
Questions the guides cover
- Service hours and accepted items
- Bulk item removal
- Holiday service
- Container placement
- Missed collections
- Resident and property-manager responsibilities
Property manager resources for a smooth start
These property manager resources help the onsite team launch service smoothly and answer resident questions without a phone call. Use them when valet trash starts at a new community, when the schedule changes for a holiday, or when residents need a reminder about what can be set out.
Residents have their own page too. The resident support guide covers how to set out trash, typical hours, and the items we cannot take. For more background, the blog explains how doorstep collection works and why communities add it.
Need something that is not listed here? Contact BellWaste and we will send the current file for your community.
Need a guide for your community?
Tell us which file you need and we will send the current version.